Your business is ready to scale.
Your operations need to catch up.
I'm Jill Higginbottom — operations consultant and former Nike executive. I build the systems, processes, and infrastructure that let ambitious founders grow without the chaos.
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Most businesses don't fail from lack of ambition. They fail from lack of infrastructure.
You have the vision. You have the drive. But somewhere between idea and execution, things break down. Projects fall through the cracks. Your team isn't aligned. You're making the same decisions over and over because nothing is documented. Growth feels harder than it should.
That's not a you problem. That's an operations problem. And it's exactly what I fix.
I build operating systems that actually get used.
After 12 years at Nike — as Chief of Staff, Portfolio Manager, Senior Program Manager, and Business Operations Analyst — I know what it takes to run complex, fast-moving organizations. I managed multi-million dollar strategic initiatives and coordinated teams across continents.
Now I bring that same rigor to founders and small business owners who are ready to stop running everything in their heads.
Built for founders who are done improvising.
Whether you're a solo operator drowning in reactive work or a small team that's grown faster than your processes, the answer is the same: you need an operating system that fits your business and your life.
How we can work together
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Ops Audit
A two-week deep dive into how your business actually operates. You get a written diagnosis and a prioritized action plan. The fastest way to get clarity — and the most common starting point.
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Fractional COO Retainer
Ongoing partnership. I become your part-time operations lead — one weekly call, async support, and active management of your systems. For founders ready to stop being the bottleneck.
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90-Day Ops Intensive
Full operating system build over three months. Diagnose, design, install, and hand off. You come out the other side with documented systems and a team that can run them.
The experience behind the work
12 years. Nike Inc roles - Chief of Staff, Portfolio Manager, Business Operations Analyst, Senior Program Manager.
I didn't study how world-class companies operate. I built the systems inside one. The difference between Nike's operational discipline and what most small businesses run on is significant — and closeable. That gap is exactly where I work.
Portland-based. Available nationwide.
Get a Free Consultation
Get a Free Consultation
Ready to build something that actually runs?
The first step is a 20-minute call. You'll leave with clarity on where your operations are breaking and what to prioritize — whether we work together or not.